SES COMMUNICATIONS E-Press Introducing Nia! Launched Nia (“Nighthawk Information Agent”), an AI-powered chatbot that answers common student questions on the website. Her role has since expanded to include fielding phone calls during periods of heavy call traffic, helping students get timely answers while freeing up staff to focus on more complex needs. Slate Supported CSEL in delivering a weekly, division-wide newsletter that became a university model for student communication Built a thematic content calendar in Slate, establishing a coordinated communications infrastructure across SES UNG Family Network Created five new UNG Family Network communities: orientation, commencement, adult learners, military-connected, & a Spanish-speaking community with translated content.
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